Business partner
The ERGO Group is constantly on the lookout for new and qualified suppliers who also attach great importance to a long-term relationship based on partnership.
Guidelines
Our procurement principles
As a global group, the ERGO Group Procurement buys many different goods and services worldwide. We procure on the basis of best total value, i.e. in terms of quality, time and cost, and adhere to compliance principles at all times. In this way, our procurement de-partments throughout the Group help to make a significant and sustainable contribution to the success of the ERGO Group.
At all locations and along the entire value chain, a high sense of responsibility towards the company is the benchmark for our procurement activities. Environmental and social aspects as well as aspects of corporate governance (ESG: Environment, Social and Gov-ernance) play a decisive role for us. Therefore, we also hold our suppliers accountable for sustainable business practices.
Sustainability and transparency along the value chain are just as crucial for successful cooperation with us as price or quality. These principles apply to all business units of our parent company Munich Re.
In addition to registering on our eProcurement platform, compliance with the Supplier Code of Conduct and thus the principles of the Global Compact is also necessary as a first step in order to consider you as a potential supplier.
New Partner
Become a business partner
You would like to become a business partner of the ERGO Group? Here you will find all information about the process.
The ERGO Group's procurement department works with Coupa, a cloud-based eProcurement platform. Go through the following registration process to become a business partner of the ERGO Group.
Registration process
- Request for registration
- Register & maintain data
- Manage documents
- Request for registration
- Register & maintain data
- Manage documents
Please send an email with your company profile and contact details to:
supplier-registration@ergo.de.
After successful pre-qualification, you will receive an invitation to register on our eProcurement platform Coupa.
You should ensure that you can receive emails from the following senders and that they do not end up in your spam folder: @supplier.coupahost.com and @ergo.coupahost.com
Upon receipt, confirm the invitation and register on the platform.
Store your profile data there.
For details, please see our instructions.
ERGO Supplier Onboarding Example
Complete and upload the documents that require your signature to our eProcurement platform Coupa.
You can find all the necessary documents for cooperation in our downloads section.
Do you have any questions? Please write to supplier-registration@ergo.de.
Business Partner
Existing suppliers
You are already a business partner of the ET&S Pvt. Ltd.? Here you will find important information for your cooperation.
- Master Data
- Electronic Invoicing
- Recertify & Create Catalogues
- Recording of external employees
- Master Data
- Electronic Invoicing
- Recertify & Create Catalogues
- Recording of external employees
Master Data
An up-to-date and consistent data basis is essential for a smooth procure-to-pay process. In order to guarantee this, you have the option of maintaining your master data in the CSP yourself or to have it updated by our procurement team.
Creation and modification via the CSP (COUPA SUPPLIER PORTAL)
If you are connected to ERGO Group via the CSP, you have the option of entering and maintaining your credit master data yourself in the portal. All changes are then transferred to the ERGO Group procurement team and checked by our staff. In this way, a four-eyes principle is guaranteed to ensure the correctness of the data entered and to prevent attempted fraud. Please use the linked instruction to create or maintin your Coupa account.
Start using Coupa Supplier Portal (CSP)
Installation and maintenance by ERGO Group
If you do not use the CSP, you can also have your data updated by our Procurement Team. Our staff will make any necessary changes to your vendor master data in the Coupa instance so that your invoices can be paid as quickly and securely as possible. Send changes to coupa@ergo.de.
Electronic Invoicing
The use of Coupa is not only to enable an efficient ordering process, but also to ensure that your invoices are processed and paid quickly. With Coupa, you can also transmit your invoices electronically to ERGO Group. This ensures that your data is transferred in a matter of seconds and supports automatic invoice processing. Please find all options for sending your invoice electronically in this document.
Understand elnvoicing with Coupa
eInvoicing via CSP
How to transmit your invoices to ERGO via the CSP is explained in detail in this document.
Manage Purchase Orders, Invoices and Credit Notes with CSP
Invoices via PDF documents
Invoicing through PDF documents enables efficient and smooth processing. A new automation tool facilitates the handling of PDF invoices, promotes the environmentally friendly transition from paper to digital, and accelerates the entire process.
As of now, we kindly request all invoices related to Coupa orders to be sent to the following central email address:
ergo@invoice-matching.com
Note
In November 2023, we introduced a new automation tool that connects directly to Coupa.It offers seamless integration, efficient processing of PDF invoices, and expedited invoice verification through AI-driven matching with orders. These measures significantly reduce invoice processing times and contribute substantially to enhancing the efficiency of our procurement and invoice verification processes. Please ensure to send your invoices directly to the specified billing address to adhere to the standard process.
Recertify & Create Catalogues
Do you need information on how to recertify or create a catalogue on our eProcurement platform Coupa? Then please take a look at our instructions, which you can download from the box below.
Recording of external employees
Please complete the designated information page in its entirety. If you have any questions, please contact us via email to CPExterne@ergo.de, indicating the order number in the subject line.
purchasing processes
eProcurement platform
The ERGO Group's procurement department works with Coupa, a cloud-based eProcurement platform (www.coupa.com). All purchasing processes are gradually being handled via this platform. The use of Coupa is free of charge for you as an ERGO Group supplier.
Procurement modules
- Advantages for suppliers:
- Technical requirements
- Coupa Supplier Portal
- Advantages for suppliers:
- Technical requirements
- Coupa Supplier Portal
- Foundation for a long-term business relationship
- Automated processes reduce costs and effort for the supplier
- Transparency, as the status can be seen by all parties involved at any time
- High user friendliness
- Reduce error rates
- VAT-compliant invoicing
- You need an internet-connected device with an internet browser.
- Software installation is not required.
- Please ensure that you can receive emails from the following senders and that they do not end up in your spam folder: @supplier.coupahost.com and @ergo.coupahost.com.
The Coupa Supplier Portal (CSP) is a free tool for suppliers to easily do business with ERGO Group and other customers who use Coupa.
Main benefits
- Receive and review Purchase Orders
- Send Invoices and Credit Notes
- Create and manage Catalog Items
- Manage your Company Profile
- Work collaboratively on the platform
- Suppliers must provide only one e-mail address for the creation of the CSP ac-count
More information is available on the Coupa website:
Documents
Downloads
Here you will find all the necessary documents for cooperation in their current version.
Conditions of Purchase
Declaration of confidentiality
Information on the "Kritis Verordnung" (KritisV)
External Security Incident Management Process
General Terms and Conditions of Purchase (GTCP)
Supplier Code of Conduct
Anticorruption Agreement
Confirmation principles Global Compact
General terms and conditions of Purchase (GTCP) - valid until 21.4.2021
Instructions & Templates
- Register and recertify
- eInvoicing
- Creation of external catalogues
- Recording of external employees
- Register and recertify
- eInvoicing
- Creation of external catalogues
- Recording of external employees
Further information
Do you have any questions?
Do you have any further questions that are not answered here? Then please send us an email!
Questions about the benefits of the Coupa eProcurement platform: coupa@ergo.de
Questions about the Coupa Supplier Portal: supplier@coupa.com