Unlike traditional infrastructure and operations services with highly standardized processes and strict responsibilities, the Data Pipeline Factory follows principles from agile development:
DevOps
Product teams keep end-to-end responsibility (“You build it, you run it.”), including product-specific2nd and 3rd level support. Another team, Digital Operations, augments DevOps activities for ops & monitoring, case management and support for cross-sectional components to provide efficient and consistent delivery of our digital products.
Customer First
The Data Pipeline Factory handles external customer-facing, business critical services which require a high degree of customer centricity, courtesy and confidence in user interactions and professional handling of operations and support. High customer satisfaction is a key objective for Munich Re as the global leader in reinsurance services.
Managed Service, Cloud, Multi-Tenant
The Data Pipeline Factory is a managed service running in the cloud with multi-tenant architecture.
Service Availability
The Data Pipeline Factory services are available in all geographies where the Big Data Analytics Platform is available.
Continuously Improving
A spirit of constant improvement and continuous optimization of the services and underlying processes and tools exists. This goes hand in hand with the agile CI/CD approach of the product teams.
Example
Primary insurance data from customers
The continued demand for new pipelines and the increasing number of active pipelines requires changing the way of working to a more mature operating model.