Magazine 30.09.2019
Customer expectation shift in India
As of 2018, India has over 556 million internet users, which makes it the second largest internet user population after China. With innovation development and customer expectations complementing each other in India, we asked Mehmood Mansoori, President Shared Services and Online Business, HDFC ERGO, for the background and how the company is getting ahead of it (the photo shows Ritesh Kumar, CEO of HDFC ERGO).